I agree with everything you've said here.

My primary example is Epic and other health record management software. A clunky, expensive product that allows you to "access" your own health records, but doesn't let you search in any meaningful or concise way. Also is different from system from system so every time your insurance changes, all your prior info is lost. I still keep and will always keep my own print records/binder.

And people have gotten RICH off of Epic and its competitors. And meanwhile none of my doctors even have time to look at my case before or during my treatment--all the medical assistants, nurses, and doctors just stare at the screen and try to fill in all the little pull-down menus. Infuriating.

Thank you so much for your comment.