Yup, you get it.

Mostly I think tech just allowed all our systems to get too big and "efficient." It is weird about efficiency--especially in education--at some point you blow past good efficiency and you arrive at bad efficiency, which is just shoving a lot of kids through the educational system mostly without even bothering to learn their names.

What is truly inspiring is how hard some of the good people are still working in these systems--you've met them, good teachers, good nurses, good service staff, etc.--and they're having to hold the whole mess up on their own, because they're the ones on the ground. The administrators have collected their large paychecks and are gone for the day.